Frequently asked questions

Extend Academy is a Saudi platform that teaches AI through hands-on practice, not theory. Course content is delivered in Arabic.

Yes. We were previously known as Stay on the Train. We have become Extend Academy, a new brand with a bigger team and new courses. Your access and past purchases are not affected.

• Email: contact@extendacademy.sa
• The contact form at the bottom of the home page.
• We aim to reply within 24 business hours.

In courses that support branching, you choose the track that suits you when you reach a choice point. Your progress is calculated from the shared lessons plus the lessons in the track you chose. In "Course content" you can see where you are, move between lessons, and change your choice while keeping the progress you made on earlier lessons.

You may also find optional content that goes deeper into a specific topic. You can watch it and then return to your main track, or skip it. Skipping it does not affect course completion.

Our courses are recorded. You buy the course, sign in to the platform, and watch the videos, read the articles, and do the hands-on work in your own time, with no fixed schedule and no deadline pressure. You can also attend the live sessions available to you, on the dates published inside the course.

Lifetime access to the course you bought (terms and conditions apply). Your account has no default expiry date after purchase.

• Full access to all videos, articles, and exercises on the platform.
• Automatic progress tracking.
• Bookmarks for lessons you want to come back to.
• Downloadable attachments (practice files, links, prompts) where available.
• In some courses: the built-in Extend Code tool, an AI agent specialized in building, included free with some courses to enrich the learning experience.
• Future course updates at no extra cost.
• An automatic 30% member discount on future courses.

Yes. Each course has its own live-session calendar. Open the course to see the sessions available to you, based on your purchase, your subscription, or your membership through an employer or partner. Dates appear once the team adds them, in Saudi Arabia time.

Attending is optional. You can follow the recorded content in your own time and watch the recordings of the sessions available to you once they are ready.

It depends on your time and pace. Current courses have between 5 and 9 hands-on modules, and each module usually takes one to two hours of focused work. There is no required timeline.

You can ask your questions during the live sessions available to you, or email us at contact@extendacademy.sa for help.

Extend Code is an AI agent specialized in building. With its help you write, test, and see results right away, without setting anything up on your own device. It is part of the learning experience, not a separate product you need to buy.

Once you complete every lesson in the course, the congratulations page in your account invites you to write your success story. You can also find it under "Success stories" in the side menu. Write it in your own words: a title and free text about where you were before the course and what changed after. You can add a link to the product you built, other links, a short video, and your photo.

We review the stories and pick the strongest to publish on our website and social accounts. We won't publish anything until you explicitly agree. You can choose to publish under your full name and photo, or your first name only, and you can withdraw your consent at any time by emailing us at contact@extendacademy.sa.

Yes. AI tools change fast. Whenever interfaces or features change, we update the videos and articles. All updates are included in your original purchase at no extra cost.

Go to the sign-in page and enter your mobile number. You will receive a verification code by text message. Enter the code and you are in, with no password.

If you have an older account with a verified email or a password, you can sign in with it using the "Sign in with email" option. An unverified email does not open a new account. Sign in with your mobile number, then verify your email from your account page to use it later.

• Mobile code: Check the number and your network coverage. If more than two minutes have passed, request a new code.
• Email code: Check your Spam / Promotions folder first, and make sure you used the right email address.
• If you requested the code several times and it still hasn't arrived, wait a little before trying again. We limit the number of messages per hour.
• If the problem continues, contact us at contact@extendacademy.sa and we will help.

• We send a WhatsApp welcome message to your registered mobile number once the course is activated. It can take a few minutes.
• Try signing in with the mobile number you paid with. If the payment went through, the course will be in your account right away. We will ask for your name and email before you enter the course.
• If you entered your email at checkout, we also send the registration confirmation there. If you can't find it, check your Spam folder.
• If you still can't find the course, email us your transaction number and payment date at contact@extendacademy.sa and we will sort it out quickly.

Yes. You can sign in on your phone, your laptop, and another device without any problem. Each session is independent.

Each course's price is shown on its page, and on the checkout page before you complete your purchase.

We don't currently offer full free scholarships, but you can pay in 4 interest-free installments with Tamara (available in the Saudi market).

Yes. The member discount (30%) applies automatically. Sign in with the same account you used before and you will see the member price on the course page and at checkout, with no codes and no emails needed.

Yes. Every current learner has a personal referral code that gives friends 30% off any course, and you earn SAR 100 in credit after each friend's first purchase.

Where do I find my code? On your account page, ready to copy or share on WhatsApp. No need to contact us.

Note: if your friend has bought from us before, they already get the member discount automatically, and it does not count as a new referral.

For each friend's first purchase with your code, you earn SAR 100 in credit. The credit becomes available once the 15-day refund period ends, and stays valid for 90 days.

When you buy a course while signed in, the checkout page offers "Use credit for this order". Credit can cover part of the price or all of it. You can track your available and pending credit on your account page.

Note: promotional credit is non-refundable, and it is cancelled if your friend gets a refund within the refund period.

Email us at contact@extendacademy.sa with your transaction number and the reason you were eligible, and we will refund the difference.

Yes, through the member discount. After your first course, you automatically get 30% off every additional course while signed in. Details are in the member discount question.

Yes. On any course page choose "Or gift it to someone", or from your page in the learning platform choose "Gift a course". Enter the recipient's name, their mobile number, and an optional message, then pay. You will get a link to share with them on WhatsApp or anywhere else.

When they open the link, the recipient signs in with the same mobile number you entered and gets the course right away. The link is tied to that number and works once. The same refund policy applies as for any purchase.

A service for graduates of the Zero to Shipped course, once you have completed the course lessons through the "Deploy your projects" section. Our team reviews your published project, prepares detailed reports, and then meets with you to go through the findings. It comes in two types:

• Launch Security Review: a security check of your product: exposed keys and passwords, sign-in, permissions, and access control, input validation, third-party libraries and known vulnerabilities, and protection of user data.
• Growth Review: includes the full security review, and adds infrastructure readiness and the system's ability to scale, backups and recovery after failures, performance, monitoring, and cost optimization.

Your first Launch Security Review is included free with the Zero to Shipped course, once per graduate. Any additional review is paid: the Launch Security Review costs SAR 449 and the Growth Review costs SAR 659 (VAT included). You can pay by card, Tamara, Apple Pay, or referral credit. The final price is shown on the checkout page before you complete payment.

If the team hasn't started work on your review yet, contact us at contact@extendacademy.sa and we will refund the full amount. Once the review has started or the reports have been delivered, the service is considered delivered and is non-refundable.

The review is an advisory service meant to help you improve your system. It is not a guarantee against any future failures or problems.

Open the course from the learning portal, then go to "Live sessions". You will see the next session and the following dates in Saudi Arabia time, plus a list of recordings ready to watch. Each course has its own calendar and recordings, and you see the sessions your access covers.

If no dates have been added yet, they will appear once the team schedules them. For questions between sessions, use the Extend Academy app.

Yes. In the sessions section of the course, choose "Subscribe to calendar" for the calendar available to you. Open the link in your calendar app, or copy it and add it as a subscription by URL. The link is personal to you, so don't share it.

Each invite shows the course name and includes the direct Zoom link once the meeting is ready. New dates, changes, and cancellations appear when your calendar app refreshes the subscription, which can take a while depending on the app. The subscription stops working if you are no longer eligible for that calendar.

You don't need to pick a study group. The sessions available to you appear directly inside the course, and you can keep going through the recorded content at your own pace.

Watch the lessons on the learning platform, and when a question comes up, ask it in the Extend Academy app. The app is for questions, discussion and sharing experiences with your peers; the lessons are on the platform.

Attendance is optional. You can join to ask questions and discuss your work with the instructor, or watch the recording once it is ready. Not attending does not affect your progress or your access to the recorded content.

Sessions for individuals are separate from sessions for companies and partners. If you have an eligible personal purchase and also a membership through an employer or partner, you will see both calendars inside the course. Each calendar has its own dates and recordings. The organization's calendar may stay empty until the team adds its dates.

Yes. If your manual enrollment is active and separate from company, partner, or private-group access, you will see the sessions for individuals and their recordings. Access through organizations and private groups has its own separate calendars.

Once the recording is ready, you will find it in the "Recordings" list inside the course. Recordings for employers and partners remain available only to their eligible members.

We offer a full refund within 15 days of purchase if the course isn't useful to you.

If you used promotional credit on the order, only the amount you paid is refunded, to your payment method. The credit itself is non-refundable.

Refunds are available within 15 days of purchase. On your account page, choose "Request a refund" at the bottom of the page, then select the course and the reason and confirm. The refund is processed right away, and the money returns to your original payment method within 5 to 14 business days, depending on your bank.

Yes. In this case the refund goes through Tamara and may take a little longer.

If you are within 15 days of purchase and the course hasn't been useful to you, yes. Your access to the course ends as soon as the refund is processed.

Not yet, but soon. We are working on an official, accredited certificate of completion.

We issue an official invoice showing the course and the purchase date. Request it at contact@extendacademy.sa.

• Cards (Visa / MasterCard / Mada).
• Apple Pay.
• Tamara: 4 interest-free installments (for the Saudi market).

Yes. We accept payments from most countries, though some countries may not be supported. If your payment is unexpectedly declined:

• Try another card.
• Use Apple Pay (it sometimes works when a direct card payment fails).
• Email us at contact@extendacademy.sa and we will try to find an alternative that works for you.

• Check your card balance and expiry date.
• Try another card.
• If it still fails, send us a screenshot of the error message at contact@extendacademy.sa and we will help.

Yes. We don't store your card details. All payments go through a licensed payment gateway, and our payment pages are fully encrypted and protected.

• A computer, laptop, iPad, or recent smartphone.
• A stable internet connection.
• A modern browser (Chrome, Safari, Edge, Firefox).
• Some technical courses need a few simple tools installed on your device. We explain everything step by step inside the course. Or you can use the built-in Extend Code tool with no setup at all.

Yes. The portal works on phones and large screens. For coding courses, though, we recommend a laptop, because the hands-on work is hard to do on a phone.

Videos can currently be watched online only, and they are protected against unauthorized copying. Attachments and written materials can be downloaded.

All our courses are taught in Arabic, using the English technical terms. Lesson videos have Arabic captions, and most also have English captions — pick them in the player's settings. The website is available in Arabic and English for easy browsing.

It depends on your goal. To get your work done faster, start with Hire Your AI Agents. To build a product yourself, start with Zero to Shipped. Not sure? Answer a few questions in Find your station and it will suggest the right course.

• Beginners who want to use AI to build real software projects, with AI coding tools such as Claude Code and Codex.
• Some basic coding background helps, but it is not a strict requirement. We cover the fundamentals.
• By the end of the course, you will be able to build a complete website with the help of an AI agent.

Yes. Many of our learners come from management, finance, and business backgrounds. The course focuses on hands-on building with an AI agent rather than deep programming knowledge. You will need some patience in the first sessions, but the payoff is remarkable.

For graduates of Zero to Shipped, or for anyone with experience who has already published at least one website or app built with AI. By the end of the course, you will be able to maintain your platform and prepare it to serve a large number of users safely.

The course teaches you to build several AI agents that work for you: analyzing support tickets, summarizing meetings, connecting your systems to each other, and more.

We can help. We have programs tailored to companies and teams, including:

• Group training on the same content, with examples adapted to your environment.
• Strategic consulting on adopting AI in your operations.
• Sponsorship programs for events and internal workshops.
• Group access for your team on the learning portal.

Visit the business page or email us directly at contact@extendacademy.sa.

It depends on team size, content, and the number of sessions. We prepare a custom proposal after a short introductory call.

Yes. An official tax invoice with our VAT number.

• Email: contact@extendacademy.sa. We usually reply within 24 business hours.
• The contact form on the home page.

We'd love to hear it. Send it to contact@extendacademy.sa with the subject "Course suggestion".

Published issues are in the newsletter archive and in the app, with no course purchase needed. To get it by email, enter your address and agree to subscribe, then confirm from the message you receive.

You can unsubscribe from the link at the bottom of any issue, or from the newsletter subscription settings in the app once your email is verified. Buying a course or creating an account does not subscribe you to the newsletter automatically, and unsubscribing does not change your access to your courses.

You can comment on published issues with your name, without an account; comments appear immediately without waiting for approval. Sign in to comment with your account name and avatar. Commenting does not subscribe you to emails.

Yes. Apply from Write for the AI newsletter with one post in one of its sections, such as quick tips. The newsletter is written in Arabic. You need an Extend Academy account, but you don't need to buy a course.

The editors read your post and answer by email. If you're accepted, you become one of its writers, and the posts they pick are published under your name and photo.